This course covers the development of office administration skills important to the effective management of a medical office. The course emphasizes a customer service approach to the profession of health care. Entry-level administrative and general competency areas outlined in the Medical Assistant Role Delineation Chart of the AAMA are addressed. Topics include today’s medical environment, patient relations, information processing and records management in the medical office, and medical office financial management.
Students are prepared for work as an administrative medical assistant in a private physician’s office, single- or multi-specialty clinic, or hospital setting.