IT Help Desk

The IT Help Desk is located in Room 116P at the Advanced Technology Center and offers a variety of services specific to the student community enrolled at Pierpont Community & Technical College. From our Help Desk, we offer telephone and walk-in and HELP ticket support to assist the campus during regular business hours (8 a.m. to 4 p.m.). To reach us, call (304) 333-3731 or e-mail (When e-mailing the helpdesk please be sure to include your name and contact information in the body of your message)


Help Desk Contact:

Pierpont IT Help Desk
Advanced Technology Center
P: 304-333-3731
When e-mailing the helpdesk please be sure to include your name and contact information in the body of your message.
IT Help Desk Form - Fill out this form for IT assistance


  • Monday - Friday: 8AM-9PM
  • Saturday: Closed
  • Sunday: Closed

Pierpont Portal is your gateway to online student resources. Here you will be able to access all online student resources (email, Blackboard, Library, ROAR, etc.) with your UCA credentials as well as receive important news and announcements. 

Account Activation


Forgotten Password & Account Recovery


Password Settings & Recovery Setting Changes


Connecting to EduRoam


Microsoft Conversion FAQs

Click HERE for Microsoft Conversion frequently asked questions.


Blackboard is the online course management and instruction system used by faculty and students. All classes have an online component that allows students to access grades, calendars, assignments, quizzes, and discussion boards.

Computer Labs

There are computer labs on campus that are open for general student use. You can work on course assignments, check email, and browse the Internet. 

Internet Access

We have campus-wide wireless for student and faculty access. In addition to the wireless access, the residence halls have wired network ports in each room. Of course, all Internet access is free.


ROAR provides you access to your student records and information. You will use ROAR to receive your grade reports, view your academic history, pay your tuition and fees, schedule your classes, etc.

Microsoft Office 365

Email Account

All students are provided with a free web-based email account from Office 365.

Online Storage

All students are provided with unlimited and highly mobile cloud-based storage using Microsoft OneDrive which can be accessed from their Office 365 account.

Free Microsoft Office

Employees and Students can visit and enter their Pierpont email address. Once validated, students have free access to Office 365 Education which includes Word, Excel, PowerPoint, and OneNote.
Microsoft Office 365 logo


All students have access to free anti-virus software provided by Avast. Click the link below for more information and to download.
Avast! Free fro EDU logo

Emergency Notifications

In the event of a campus emergency, every student will receive an email message in their student email account informing them of any important information. We will also post emergency messages at as well as in the Pierpont Portal portal announcement section. Students can also opt to have a text message sent to their cell phones, Facebook, and Twitter accounts. Text messages will be used for emergencies only (this includes weather-related closings).